Refund Policy
Last updated: 17 October 2026
Plans (Starter, Pro, Elite)
The first payment for a plan can be refunded if you ask within 7 days of paying and you have not attended a live mentor session since paying. Later payments for the same plan (renewals) are not refunded. Plans never renew automatically, so there is no future charge to stop.
Courses
Every course (each module is bought on its own) has a 30-day money-back guarantee: ask from Billing within 30 days of paying. We may decline if you have completed half or more of its lessons. When a course is refunded, access to it ends.
Live mentor sessions
Live sessions are part of your plan's monthly allowance and are not sold or refunded on their own. If you leave a session before it starts, it no longer counts toward your allowance for that month.
Limits
You can receive up to 3 refunds in any 12 months through the self-service process. Beyond that, or in any special circumstances, contact support and we will review your case individually.
How to request and how you are paid back
Request a refund from Billing, next to the order, or use the Contact Us form with your account email and order reference. The rules are checked as they stood on the day you asked. Card payments go back to the card (your bank may take 5 to 10 business days to show it). Wallet payments go back to your wallet straight away. M-Pesa and bank payments are sent back by hand within 5 to 10 business days.
Education only. All courses and materials are for educational and simulation purposes only. ELITEFXHUB does not provide financial or investment advice.